Returns & Exchanges
At Shop Chain Link, we want you to be completely satisfied with your home hardware and fencing supplies. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unused items in their original packaging.
Initiate Your Request
Log into your account portal or use our guest lookup tool to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the unused items back in their original manufacturer packaging, ensuring all components and hardware manuals are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing